Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Haddington | GPhC Registration No. 9012511 | Last Updated: July 2026

We are committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and safeguard your information in accordance with UK GDPR and applicable data protection legislation.

1. Who We Are

Pharmacy Weight Loss Haddington is a GPhC-registered online pharmacy weight loss clinic serving patients in Haddington, UK. We act as the data controller for all personal information collected through our services. You can contact us at any time regarding your data using the details provided at the end of this policy.

2. Data We Collect

We collect personal and health-related information necessary to provide safe and effective pharmacy services. This includes:

Full name, date of birth, and contact details (address, phone number, email)
Medical history, current medications, and health questionnaire responses
Payment and billing information processed securely
Prescription and consultation records
Technical data such as IP address, browser type, and website usage information

We only collect data that is necessary, relevant, and adequate for the services we provide.

3. How We Use Your Data

Your personal data is used for the following purposes:

To assess your suitability for weight loss treatments and issue appropriate prescriptions
To process and dispatch approved orders, with delivery typically within 1 working day once approved by our pharmacist
To maintain accurate and up-to-date patient records in line with pharmacy regulations
To communicate with you regarding your orders, treatment, or account
To comply with our legal and regulatory obligations as a GPhC-registered pharmacy
To improve our services and website experience

Our lawful basis for processing health data is the provision of healthcare services and, where required, your explicit consent. We do not use your data for automated decision-making without human pharmacist review.

4. Cookies

Our website uses cookies to ensure it functions correctly and to improve your browsing experience. Cookies we use include:

Essential cookies: Required for the website to operate, including secure login sessions and checkout functionality
Analytics cookies: Help us understand how visitors interact with our site so we can make improvements
Preference cookies: Remember your settings and choices for a better experience

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect website functionality.

5. Sharing Your Data with Third Parties

We do not sell, rent, or trade your personal data. We may share your information with trusted third parties only where necessary, including:

Prescribing clinicians or healthcare professionals involved in your care
Secure payment processors to handle transactions safely
Delivery and logistics partners to fulfil your orders
IT and hosting providers who support our website and systems under strict data processing agreements
Regulatory bodies such as the GPhC or NHS, where we are legally required to disclose information

All third parties we work with are required to handle your data securely and in compliance with UK GDPR.

6. Data Retention and Security

We retain patient records for a minimum of eight years in line with NHS and pharmacy regulatory guidance. Financial records are kept for six years in accordance with HMRC requirements. All data is stored securely using appropriate technical and organisational measures to prevent unauthorised access, loss, or disclosure.

7. Your Privacy Rights

Under UK GDPR, you have rights in relation to your personal data. You may request access to the data we hold about you, ask us to correct inaccurate information, request deletion of your data where appropriate, object to or restrict certain types of processing, and request a portable copy of your data. To exercise any of these rights, please contact us directly. We aim to respond to all data-related enquiries within 48 hours.

8. Contact Us

If you have any questions about this privacy policy, how we handle your data, or wish to exercise your rights, please get in touch:

Pharmacy Weight Loss Haddington
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

This policy may be updated periodically to reflect changes in our practices or legal obligations. We encourage you to review it regularly.